Legal
Privacy Policy
Last updated: April 2026
1. About Us
Vynlox Group Pty Ltd (ABN 34 688 779 946) ("Vynlox", "we", "us", or "our") is an Australian digital agency providing website design, SEO, and AI search optimisation services. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, hold, use, and disclose your personal information when you visit vynlox.com or engage our services.
2. Information We Collect
We may collect the following personal information:
- Contact details — name, email address, phone number, company name
- Enquiry details — the service you are interested in, your message or goals
- Technical data — IP address, browser type, pages visited, and referring URL (via analytics)
- Communications — any emails or messages you send to us
We do not collect payment card details directly. All payments are processed through secure third-party providers.
3. How We Collect Information
We collect personal information when you:
- Submit an enquiry or proposal request via our contact form
- Email or call us directly
- Engage us to provide services
- Visit our website (technical data collected automatically)
4. Why We Collect and Use Your Information
We use your personal information to:
- Respond to your enquiry and provide a proposal or recommendation
- Deliver agreed services and communicate about your project
- Send administrative communications (invoices, project updates)
- Improve our website and services
- Comply with legal and regulatory obligations
We will not use your information for unsolicited marketing without your consent.
5. Disclosure of Your Information
We do not sell or trade your personal information. We may share it with:
- Service providers — such as email delivery (Resend), hosting (Vercel), and analytics platforms, solely to operate our business
- Professional advisers — accountants or lawyers where required
- Government agencies — where required by law
Where we share information with overseas recipients (e.g. cloud providers), we take reasonable steps to ensure they handle it in line with the APPs.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website is served over HTTPS and contact form data is transmitted securely. We do not store form submissions in a database — enquiries are delivered directly to our team via email.
7. Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors interact with our site. This data is aggregated and does not identify you personally. You can disable cookies in your browser settings, though this may affect site functionality.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to ask us to correct any inaccuracies. To make a request, email us at hello@vynlox.com. We will respond within a reasonable time.
9. Complaints
If you believe we have breached the APPs, please contact us at hello@vynlox.com. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact
For any privacy-related questions, contact:
Vynlox Group Pty Ltd
ABN: 34 688 779 946
Sydney, NSW, Australia
hello@vynlox.com