Terms and Conditions

1. About These Terms

These Terms and Conditions ("Terms") govern your use of the Vynlox website at vynlox.comand any services provided by Vynlox Group Pty Ltd (ABN 34 688 779 946) ("Vynlox", "we", "us", or "our").

By using our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

2. Services

Vynlox provides website design and development, SEO retainer services, answer engine optimisation (AEO), growth diagnostics, and related digital marketing services to Australian and international businesses.

The specific scope, deliverables, timeline, and pricing for any engagement will be set out in a written proposal or service agreement. These Terms apply alongside any such agreement.

3. Pricing and Payment

• All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable.
• Invoices are due within 7 days of issue unless otherwise agreed in writing.
• For ongoing retainer services, payment is due at the start of each billing period.
• Late payments may attract interest at 10% per annum or the rate specified in your agreement.
• We reserve the right to pause work on an account where invoices are overdue by more than 14 days.

4. Cancellation and Refunds

• Growth Diagnostic: Non-refundable once work has commenced.
• Website Design: Deposits are non-refundable. Final payment is due on delivery prior to launch.
• SEO Retainer: Requires 30 days written notice to cancel after the initial minimum term (typically 3 months). No refunds for work already performed.
• Other services: As specified in your service agreement.

5. Intellectual Property

Upon receipt of full payment, you own all final deliverables produced for your project (website code, content, design assets). Vynlox retains the right to display completed work in our portfolio and case studies unless you request otherwise in writing.

All pre-existing intellectual property owned by Vynlox (tools, processes, methodologies, templates) remains our property. Any third-party tools or platforms used in your project are subject to their own terms.

6. Client Responsibilities

You agree to:

• Provide accurate information, content, and access required to perform the services
• Review and approve deliverables in a timely manner (typically within 5 business days)
• Ensure you have the rights to any content, images, or materials you provide to us
• Not use our services for any unlawful purpose

Delays caused by late client feedback or missing materials may affect timelines and are not the responsibility of Vynlox.

7. Results and Performance

We do not guarantee specific rankings, traffic volumes, or lead outcomes. SEO and digital marketing results depend on many factors outside our control, including search engine algorithm changes, competitor activity, and market conditions.

We commit to performing all services with reasonable skill and care, setting realistic expectations upfront, and reporting transparently on progress each month.

8. Limitation of Liability

To the maximum extent permitted by Australian law, Vynlox's total liability for any claim arising out of or in connection with our services is limited to the total fees paid by you in the 3 months preceding the claim.

We are not liable for any indirect, incidental, consequential, or special damages including loss of revenue, loss of business, or loss of data.

Nothing in these Terms limits liability for death, personal injury, or fraud caused by our negligence, or any other liability that cannot be excluded under Australian law including the Australian Consumer Law.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement. This does not apply to information that is publicly available or required to be disclosed by law.

10. Website Use

You may use our website for lawful purposes only. You must not attempt to interfere with, hack, or disrupt the website or its underlying systems. All content on this website is owned by Vynlox and may not be reproduced without written permission.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page. Continued use of our services after changes constitutes acceptance.

13. Contact

For any questions about these Terms:
Vynlox Group Pty Ltd
ABN: 34 688 779 946
Sydney, NSW, Australia
hello@vynlox.com