VYNLOX TERMS OF SERVICE

1. Services We Offer

We provide:

• Free AI Workshop (live or on-demand)
• AI Strategy Audit: Custom strategy session + PDF blueprint
• Agent Implementation: Done-for-you automation builds
• Fractional AI Officer Retainer: Monthly support and strategy for your automation systems

2. User Responsibilities

You agree to:

• Provide accurate information
• Use services for legal business purposes only
• Not resell or repurpose any materials without permission

3. Payments

• All fees are payable in advance via secure checkout
• We do not store card data — payments handled via Stripe, PayPal, or similar

4. Refund Policy

Due to the strategic nature of our work, all purchases are final once delivery has begun or services rendered.

If there's a concern about incomplete work, contact support@vynlox.com within 5 days of delivery.

5. Delivery Terms

• Audits: Delivered within 5 business days after your session
• Implementation: Scoped per proposal; timelines defined upfront
• Includes documentation, videos, or access as needed

6. Retainer Scope & Usage

Our $749/month retainer includes:

• One strategy call per month (on request)
• Unlimited email support for system updates, questions, and new ideas
• Reasonable task volume based on clarity, urgency, and system fit

Requests exceeding fair usage may be scoped as a separate project.

7. AI Usage Disclaimer

Our automations and AI agents assist workflows — they don't replace judgment. Vynlox is not liable for actions taken solely based on automated outputs.

Clients are responsible for:

• Reviewing content before sending
• Ensuring compliance with internal policies

8. Cookie Policy & Tracking

We use cookies and similar technologies to:

• Analyze site traffic and user behavior (via Google Analytics)
• Improve performance and usability
• Personalize content where applicable

What Cookies We Use:

• Essential cookies (site loading, form tracking)
• Analytics cookies (page views, clicks, traffic sources)

Your Choices:

You can manage cookie preferences via your browser settings. If you're in the EEA, UK, or California, we display a cookie banner to let you:

• Accept or reject optional cookies
• View a full list of technologies used

We honor these preferences across your session and update them based on regulatory requirements.

9. Intellectual Property

You own your business data and submitted assets. Vynlox retains IP rights over:

• Any frameworks, agents, or reusable system logic we create
• The right to reuse anonymized systems to improve future builds

10. No Guarantees

We can't guarantee specific outcomes (e.g. revenue or time saved). Our work is custom-built and optimized for your workflow, but performance depends on external factors.

11. Termination

You may cancel at any time with 7 days' notice before your next billing cycle.

We may suspend service if:

• Terms are violated
• Abuse of scope or tools occurs

12. Limitation of Liability

We are not liable for:

• Indirect, incidental, or consequential damages
• Any claim exceeding fees paid in the last 60 days

13. Force Majeure

We are not liable for delays caused by:

• Illness
• Internet outages
• Third-party tool failure
• Events beyond reasonable control

14. Pricing Changes

• We reserve the right to update service pricing at any time.
• Changes won't affect existing invoices
• Retainer clients will be notified at least 14 days before any price increase
• You can cancel or adjust your plan before the new rate takes effect

15. Governing Law

These Terms are governed by the laws of the United Kingdom. Disputes will be resolved in UK courts, unless otherwise agreed.

16. Changes to These Terms

We may revise these Terms at any time. Changes will be posted on this page with an updated effective date.

17. Contact

For questions or support, email: 📩 support@vynlox.com